We are pleased to share the results of our recent patient survey, which highlights positive progress and ongoing efforts to enhance your experience at Coalbrook Surgery.

Key Highlights:

• Improved Appointment Access: Following our migration to the EMIS system in August 2024, we increased the availability of triage, pre-bookable face-to-face, and online booking appointments. This has resulted in more same-day and urgent appointment slots.

• Positive Feedback: A recent HIW visit and GP peer review confirmed that the practice provides good access to appointments and continuity of care. The report, published in February 2025, praised our appointment system.

• Ongoing Reviews: We are committed to quarterly reviews of our appointment system to ensure it meets patient needs.

Survey Results:

• Overall Satisfaction Score: 8.48% (up from 8.01% last year).

• Total Responses: 157 patient questionnaires completed.

Thank you to everyone who shared their feedback. We will continue working to deliver high-quality care and service for all our patients.

For further details, please contact the Practice Manager.